Privacy policy
Privacy Policy
Effective Date: 1/1/2023
1. Introduction
Welcome to Locksmith Empire. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, locksmithempire.com, or use our services.
2. Information We Collect
- Personal Information: We may collect personal information such as your name, email address, phone number, and address when you use our services, fill out a contact form, or interact with us.
- Payment Information: We do not collect payment details through our website. Payment is collected only after the job is completed, ensuring that your payment information is handled securely at the time of service.
- Usage Data: We collect information about your interactions with our website, including your IP address, browser type, pages visited, and the time and date of your visit.
- Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand your preferences and improve our services.
3. How We Use Your Information
- To Provide Services: We use your information to deliver our locksmith services, respond to inquiries, and process transactions.
- To Improve Our Website: We analyze usage data and use cookies to enhance the functionality and user experience of our website.
- To Communicate with You: We may use your contact information to send you updates, promotional materials, or respond to your inquiries.
- For Legal and Security Purposes: We may use your information to comply with legal obligations, prevent fraud, and ensure the security of our website and services.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you.
- Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.
5. Data Security
We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices
- Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the email.
- Access and Update: You have the right to access and update your personal information by contacting us directly.
7. Text Message Communications
- Usage: We use text messaging to communicate with you about your service. Normal messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages.
- Privacy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Opt-Out: You may opt-out of text messaging at any time by replying to any message with STOP or contacting us at info@locksmithempire.com. This will end the communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by the Company, and you may opt out of those in a similar fashion.
Opt-in Language
If a customer uses a contact form on the website to collect consent, incorporate a checkbox with the following statement “By checking this box, you agree to receive SMS messages from (company name) related to (SMS Use Case). You may reply STOP to opt-out at any time. Reply to HELP to (phone number) for assistance. Messages and data rates may apply. Message frequency will vary”
8. Opt-Out of Marketing Communications
- Emails: You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at info@locksmithempire.com. You may continue to receive service-related and other non-marketing emails.
9. Cookies and Tracking Technologies
- Usage: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences and improve our services.
- Types of Cookies: We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them).
- Managing Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites.
11. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Locksmith Empire
info@locksmithempire.com
541-454-1011
SMS Terms & Conditions
The Terms of Service related to SMS communication must either be included in the privacy policy or be a stand-alone document. Note: If the customer has a Terms and Conditions page, this information should be included there, and not in the privacy policy. The document must include the following:
SMS Terms & Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Locksmith Empire, you may receive messages related to the following (provide specific examples):
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info}.
Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from [Company Name] in the following ways (This is an example. Please include the method used.)
- Verbally, during a conversation
- By submitting an online form
- By filling out a paper form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://locksmithempire.com/privacy-policy/
Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
